Privacy Policy

Casa Santa Clara – Quito, Ecuador
Last updated: [insert date]

Casa Santa Clara (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website (“Site”), contact us, or make a reservation.

By using this Site, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information you provide directly

Name
Email address
Phone number or WhatsApp number
Reservation details
Messages sent through contact forms or direct communication

1.2 Information collected automatically

When you browse our Site, we may collect:

IP address
Browser type and device information
Pages visited and time spent
Cookies or similar tracking technologies

This helps us improve the functionality and performance of the Site.

1.3 Information from third-party platforms

If you book through external platforms (e.g., Airbnb, Booking.com), we may receive:

Reservation details
Contact information
Guest preferences
This data is governed by each platform’s privacy policy.

2. How We Use Your Information

We use your information to:

Process and manage reservations
Respond to inquiries and guest communications
Arrange experiences and coordinate with service providers
Improve website performance and user experience
Comply with legal or regulatory obligations

We do not sell your personal information.

3. How We Share Your Information

We may share information with:

3.1 Experience providers

Only when necessary to coordinate an activity you request (e.g., scheduling a tour or tasting).

3.2 Service partners

For essential operations such as:

Payment processing
Booking platforms
Website hosting or analytics

These partners are required to protect your data and use it only for the intended purpose.

3.3 Legal requirements

We may disclose information if required by law or to protect the safety and rights of Casa Santa Clara, our staff, or our guests.

4. Cookies & Tracking Technologies

We may use cookies to:

Improve Site performance
Personalize browsing experience
Understand how visitors use our Site

You can adjust cookie settings in your browser at any time.

5. Data Storage & Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.

However, no website or electronic transmission is completely secure. By using the Site, you acknowledge these inherent limitations.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request corrections or updates
Request deletion of your information
Withdraw consent for communications

To exercise any of these rights, contact us at the email below.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law, including for accounting or regulatory obligations.

8. Third-Party Links

Our Site may contain links to external websites (e.g., museums, restaurants, partner services).
We are not responsible for their privacy practices or content.

We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

This Site is not directed toward children under 16.
We do not knowingly collect information from minors. If you believe data has been collected from a minor, please contact us so we can remove it.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.
The “Last updated” date at the top of this page indicates the most recent revision.

Continued use of the Site implies acceptance of these changes.

11. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact:

Casa Santa Clara
Quito, Ecuador
Email: info@casasantaclaraquito.com
Phone/WhatsApp: +593 99 906 7326

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